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Communication

 

How will the Academy communicate with me?

We will send home letters, newsletters and other documents such as reports via your son/daughter. They will also be published on the website. All general information letters will be available via the News and Events tab.

Each September you will also receive a copy of our Academy calendar for the academic year. This is also displayed on the website under Life at Cliff Park and contains information about term and holiday dates, Parents’ Evenings, dates reports will be issued and school closures etc.

Following the success of our Parent Focus Evenings this year, these will continue in the academic year 2015-2016. These will be specific to year groups and will provide you with an opportunity to meet key staff, to ask questions and to provide us with valuable feedback.

 

How should you communicate with the us?

If you have an enquiry or concern you can now contact us by email or telephone.

All staff can be contacted by email using office@cliffparkoa.co.uk. There is a full list of key staff members is on our website.

If you do telephone the Academy and ask to speak with the relevant person, please remember that teachers do have heavy teaching commitments and that it may not always be possible for them to take or make telephone calls. We will always endeavour to respond to concerns within a 48 hour period.

The first point of contact, if you are unsure about who you need to speak to, is always the Pastoral Team:

 

Lower School – Years 7 and 8

Director of Lower School – Mrs Malley-Chambers

Assistant Director of Lower School – Ms Spauls

 

Upper School – Years 9, 10 and 11

Director of Upper School – Mr Callaby

Assistant Director of Upper School – Mr Warnes

Achievement Co-ordinator and Head of Year 11 – Mr Pillar

They will always be able to direct you to the right person, if they are unable to help themselves.

In the event that you wish to make a complaint about a member of staff, then this must be put in writing to the Principal. For further details regarding complaints of any kind, please see the Academy Complaints Policy via the About Us tab.

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